Terms and Conditions

Cancellations made 48 hours or less before an appointment will be subject to a £45 fee.

Cancellations on the Day of an appointment will be charged at the full amount this includes appointments where our cleaners are unable to access the property, is turned away, or the customer is not available.

Parking must be available near to the property as the cleaners need continuous access to the Van during the Clean.

Our cleaners will need access to hot water, and the oven must be in-situ and working for duration the of the appointment

Time Slots are approx arrival times and are not guaranteed due to the nature of the business. We will do our best to arrive in the hour time slot and will call if running late.

Somebody will call to confirm your Booking once placed online. Payment on the day will be taken by your local oven doctor. Local oven doctor may call you beforehand to arrange payment.

We take great care in all cleans, but we cannot be held responsible for pre-existing faults or failures in old or poorly maintained appliances. Sometimes the process of cleaning can expose electrical or mechanical issues that were already present but not obvious before.